We ship from China on the same day, and customs clearance typically takes about three days under normal circumstances. Compared with other countries, we have faster response speed, delivery speed.

I offer a hassle‐free return and exchange policy. You have 30 days from the date of delivery to request a return or exchange, as long as the items remain unused and in their original packaging. If there’s any issue, please reach out to me so I can help guide you through the process.

If you need to update your shipping address, please contact me immediately. I can adjust the address provided your order hasn’t been processed for shipping yet. Once your order is in transit, it becomes much more challenging to make any changes.

After your order is shipped, I send you a confirmation email that includes a tracking number. You can use that number on the carrier’s website to monitor your package’s progress until it arrives.

I’m here to help! You can contact me through the customer support email or via the contact form on my website.  Tea-Sip always strive to respond promptly to any questions or concerns you might have.

If you notice that the shipping address you provided is incorrect, please let me know as soon as possible. Tea-Sip’ll do my best to update it if the order hasn’t been shipped yet. However, if the order is already on its way, there may be limits to what Tea-Sip can change, so quick communication is essential.

Tea-Sip do ship internationally and aim to serve customers from many different countries. If you’re unsure whether Tea-Sip ship to your specific location, please contact Tea-Sip directly for confirmation.

Tea-Sip try to consolidate your items into a single package whenever possible for your convenience. However, there are times when items may be shipped separately due to factors like availability or size. If that’s the case, I’ll keep you informed about your shipment details.