Customer Help

Tea-Sip customer support: [email protected] (Mon–Fri, 09:00–18:00 UTC+8)

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Orders are processed and dispatched from China on the same business day they are received. Shipping times vary depending on the destination. For detailed information, please refer to Tea-Sip’s shipping policy.

How do I create an account?

To create an account, visit the “My Account” section on Tea-Sip’s website and follow the registration instructions.

How do I change my shipping address?

If you need to change your shipping address after placing an order, contact Tea-Sip’s customer service promptly at [email protected]

How do I track the status of my order?

After your order is dispatched, Tea-Sip will provide tracking information via email.

Will you keep my credit card information on file?

We do not store your full card details. Payments are processed by secure third-party payment providers. For details, please refer to our privacy policy.

Do you charge sales tax?

Our products already include taxes and fees.

Do you ship to my country?

Tea-Sip offers worldwide shipping

Will my items come in one package?

If you place multiple items in one order, we may ship them together. In some cases, items may ship separately due to stock or package size.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

If you received the wrong item, contact Tea-Sip’s customer service at [email protected] to initiate the return process.

I received the wrong item

If you received the wrong item, contact Tea-Sip’s customer service at [email protected] to initiate the return process.

My order arrived damaged

For orders with quality problems, including damage, reach out to customer service with a detailed description and photos of the issue.

Where should I mail my authorized return?

After contacting customer service, we will provide instructions on how to proceed with your return, including the return address.

How do I receive customer support?

For assistance, email [email protected]

What do I do if I entered an incorrect shipping address?

If you’ve entered an incorrect shipping address, contact Tea-Sip’s customer service immediately to update your information.

Can I change or cancel an order after I've submitted it?

To change or cancel an order after submission, promptly contact Tea-Sip’s customer service.

Can I pre-order an item that is sold out?

If you need to pre-order a sold out item, please contact [email protected] for more details.

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