Refund and Returns Policy

Refund and Returns Policy

Last updated: March 2, 2026

Tea-Sip Ltd. wants you to shop with confidence. Please read the policy below before requesting a return.

1) Return Window
You may request a return within 30 days after delivery.

2) Return Eligibility
Returned items must be unused, in original condition, and in original packaging.

3) Quality-Related Issues (Defective / Damaged / Wrong Item)
If your item is defective, damaged, or incorrect, please contact us at [email protected] with:

• Your order number
• A description of the issue
• Photos of the item and packaging

After review, we will provide a refund or replacement and return instructions.

4) Non-Quality Returns (Change of Mind)
For non-quality-related returns, customers are responsible for return shipping costs.

5) Return Address and Pre-Approval
Before sending any return, you must contact us first at [email protected] to receive return instructions and confirm the latest return address.

Current return address:
Room 202, Building 13, Yingyuetai, Hangzhou, Zhejiang, China

Do not return items without email confirmation, because return address details may be updated from time to time.

6) Refund Processing Time
After we receive and inspect your returned item, approved refunds are issued to the original payment method within 5–10 business days.

7) How to Start a Return
Email [email protected] with:

1. Order number
2. Reason for return
3. Photos (required for quality-related issues)

We will reply with the next steps and the confirmed return address.

8) Contact
Customer Support: [email protected]
Business Name: Tea-Sip Ltd.