Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are processed and dispatched from China on the same business day they are received. Shipping times vary depending on the destination. For detailed information, please refer to Tea-Sip’s shipping policy.
To create an account, visit the “My Account” section on Tea-Sip’s website and follow the registration instructions.
If you need to change your shipping address after placing an order, contact Tea-Sip’s customer service promptly at [email protected]
After your order is dispatched, Tea-Sip will provide tracking information via email.
We do not specify whether they retain credit card information. For details, please refer to our privacy policy.
Our products already include taxes and fees.
Tea-Sip offers worldwide shipping
If you place orders for multiple merchants at the same time and have no special requirements, they will be combined into one package for shipment
If you need to swap an item
Returns and Exchanges
If you received the wrong item, contact Tea-Sip’s customer service at [email protected] to initiate the return process.
If you received the wrong item, contact Tea-Sip’s customer service at [email protected] to initiate the return process.
For orders with quality problems, including damage, reach out to customer service with a detailed description and photos of the issue.
After contacting customer service, we will provide instructions on how to proceed with your return, including the return address.
For assistance, email [email protected]
If you’ve entered an incorrect shipping address, contact Tea-Sip’s customer service immediately to update your information.
To change or cancel an order after submission, promptly contact Tea-Sip’s customer service.
If you need to pre-order a sold out item, please contact [email protected] for more details.