Privacy Policy

Understanding Your Privacy at Tea-Sip

This document outlines how Tea-Sip (referred to as “we,” “us,” or “our”) handles your personal information when you interact with our website, use our services, or engage with us in other related ways, such as through sales, marketing, or events. This policy applies to information collected when you visit our website at https://tea-sip.com/ or any other website of ours that links to this Privacy Notice, and when you use our Tea-Sip services, where you can discover a delightful collection of fun puzzle toys and decompression toys, including brain teasers, fidget spinners, squishies, and more for stress relief and entertainment. This policy was last updated on March 28, 2025, and it is important to review it periodically to stay informed about our privacy practices.

We understand that your privacy is important, and reading a privacy policy can sometimes feel overwhelming. That’s why we’ve aimed to make this notice clear and easy to understand. It will help you understand your privacy rights and the choices you have regarding your personal information. We are responsible for making decisions about how your personal information is handled. If you do not agree with the policies and practices described here, please do not use our services.

Key Things to Know About Your Privacy

This summary highlights the most important aspects of our Privacy Notice. For more detailed information, please refer to the specific sections mentioned below.

What Information We Collect: We collect information you give us when you use our website and services. See the “Information You Share With Us” section for details. This includes things like your name, phone number, email address, and mailing address.
Sensitive Personal Information: We do not ask for or process any sensitive personal information from you, such as details about your racial or ethnic origins, sexual orientation, or religious beliefs.
Information from Other Sources: We only collect information directly from you. We do not obtain any personal information about you from other companies or sources.
How We Use Your Information: We use your information to provide our services, make them better, manage your account, communicate with you, keep our services secure, prevent fraud, and follow the law. We might also use your information for other reasons if you give us your permission. More details can be found in the “How We Use Your Information” section.
Sharing Your Information: We may share your information in specific situations and with certain parties, such as if our business is sold or if you interact in public areas of our services. The “When and Why We Might Share Your Information” section provides more information.
Keeping Your Information Safe: We take steps to protect your information using security measures. However, it’s important to remember that no online system can be completely secure. You can learn more in the “Keeping Your Information Safe” section.
Your Privacy Rights: Depending on where you live, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. The “Your Privacy Rights” and “Privacy Choices for US Residents” sections explain these rights.
Exercising Your Rights: The easiest way to exercise your rights is by submitting a data subject access request or by contacting us directly. The “Managing Your Information” section explains how to do this.

Want to know more about how we handle your information? Please read the full Privacy Notice below.

1. Information You Share With Us

In Short: We collect personal information that you provide to us.

We collect personal information from you when you choose to share it with us. This happens when you register on our services, show interest in getting information about our company or our products and services, participate in activities on our website, or otherwise get in touch with us.

Personal Information You Provide: The specific personal information we collect depends on how you interact with us and the services we offer, the choices you make, and the products and features you use. This information may include:

Names
Phone numbers
Email addresses
Mailing addresses

Sensitive Information: We want to assure you that we do not process any sensitive information. This means we do not collect details about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, or data concerning a natural person’s sex life or sexual orientation.

Payment Data: If you make a purchase through our services, we may collect the necessary information to process your payment, such as your payment card number and security code. However, all payment data is handled and stored securely by PayPal. You can find their privacy policy here: https://www.paypal.com/myaccount/privacy/privacyhub. This ensures that your financial information is managed with the highest standards of security by a trusted third-party provider.

It’s important that all personal information you provide to us is true, complete, and accurate. Please notify us if there are any changes to your information so we can keep our records up to date.

Google API: If our services utilize any information received from Google APIs, our use of that information will strictly adhere to the Google API Services User Data Policy, including the Limited Use requirements. This ensures that any integration with Google services respects their data handling guidelines.

2. How We Use Your Information

In Short: We use your information to provide, improve, and manage our services, communicate with you, for security and fraud prevention, and to comply with the law. We might also use your information for other reasons if you give us your permission.

We use your personal information for various reasons, depending on how you interact with our services, including:

To set up and manage your account: We may use your information so you can create and log in to your account, and to ensure your account is working correctly.
To provide the services you asked for: We may use your information to deliver the specific services you have requested from us.
To answer your questions and provide support: If you have any questions or issues, we may use your information to respond to your inquiries and help resolve any problems you might encounter.
To send you important updates and information: We may use your information to send you details about our products and services, changes to our terms and policies, and other similar administrative information.
To process and manage your orders: If you make a purchase, we may use your information to handle your orders, payments, returns, and exchanges. This is a necessary part of fulfilling our service to you when you buy our products.
To allow communication between users: If our services offer features that allow you to communicate with other users, we may process your information to enable these interactions.
To protect someone’s safety: In rare situations, we might need to use your information to protect someone’s vital interests, such as to prevent harm. This could involve sharing information if there’s a serious threat to someone’s safety.

3. Why We Can Use Your Information – Legal Stuff

In Short: We only use your information when it’s allowed by law. There are different legal reasons for this, such as when you give us permission, when we need to follow the law, or when it’s necessary to provide you with the services you’ve asked for.

If you are located in the European Union (EU) or the United Kingdom (UK), this section applies to you.

The General Data Protection Regulation (GDPR) and the UK GDPR require us to explain the valid legal reasons we rely on to use your personal information. We may use your personal information based on the following legal grounds:

Consent: We may use your information if you have given us your permission (consent) to use it for a specific purpose. You can change your mind and withdraw your consent at any time. You can find out more about how to do this later in this policy.
Performance of a Contract: We may use your information if it’s necessary to fulfill our promises to you, such as providing the services you’ve signed up for or taking steps you asked us to before entering into a contract.
Legal Obligations: We may use your information when we need to comply with the law, such as cooperating with law enforcement or regulatory bodies, protecting our legal rights, or providing information as evidence in a legal case.
Vital Interests: We may use your information if it’s necessary to protect your life or someone else’s life.

If you are located in Canada, this section applies to you.

We may use your information if you have given us your clear permission (express consent) for a specific purpose, or in situations where your permission can be reasonably assumed (implied consent). You can withdraw your consent at any time.

In some specific situations, Canadian law allows us to use your information without your consent, including:

If collecting the information is clearly in the best interests of an individual and getting consent in a timely way isn’t possible.
For investigations and to prevent and detect fraud.
For business transactions, under certain conditions.
If the information is in a witness statement and needed to assess or settle an insurance claim.
To identify injured, ill, or deceased individuals and communicate with their next of kin.
If we have good reason to believe someone has been, is, or might be a victim of financial abuse.
If collecting and using the information with consent would likely compromise its accuracy or availability, and the collection is reasonable for investigating a breach of an agreement or a violation of Canadian laws.
If we are required to disclose the information by a subpoena, warrant, court order, or rules of a court related to producing records.
If the information was created by an individual during their employment, business, or profession, and the collection is consistent with why the information was created.
If the collection is solely for journalistic, artistic, or literary purposes.
If the information is publicly available as specified by regulations.

4. When and Why We Might Share Your Information

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

Business Transfers: If we are involved in a merger, sale of company assets, financing, or acquisition of all or part of our business by another company, we may share or transfer your information as part of those negotiations or the transaction itself. In such cases, we will take steps to ensure your privacy rights continue to be protected.
Other Users: If you share personal information in public areas of our services, such as by posting comments or other content, that information may be seen by all users and could be made publicly available outside of our services indefinitely. Similarly, other users may be able to see descriptions of your activity, communicate with you within our services, and view your profile. Please be mindful of the information you choose to share in public areas.

While the policy currently doesn’t explicitly list other categories of third parties, it’s important to understand that we might also share your information with service providers who help us with various aspects of our business. This could include companies that provide services such as website hosting, data analysis, email delivery, customer service, and marketing assistance. We will ensure that these service providers are contractually obligated to protect your information and only use it for the purposes we have specified.

5. Our Use of Cookies and Other Tracking Tools

In Short: We may use cookies and other tracking technologies to collect and store your information.

We use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our services. Some of these technologies help us keep our services secure and protect your account, prevent crashes, fix bugs, remember your preferences, and assist with basic website functions. These are often necessary for the website to work properly.

We also allow third parties and service providers to use online tracking technologies on our services for analytics and advertising purposes. This helps us understand how our website is used, manage and display advertisements, tailor ads to your interests, and send reminders about items you’ve left in your shopping cart (depending on your communication preferences). These third parties use their technology to show you ads for products and services that might interest you, both on our services and on other websites.

To the extent that these online tracking technologies are considered a “sale” or “sharing” of personal information under applicable US state laws (which includes targeted advertising), you can opt out of these technologies by submitting a request as described in the “Privacy Choices for US Residents” section below.

More specific details about how we use these technologies and how you can refuse certain cookies can be found in our separate Cookie Notice, which we encourage you to review.

Google Analytics: We may share your information with Google Analytics to track and analyze how our services are used. If you don’t want Google Analytics to track you across our services, you can visit this page to opt out: https://tools.google.com/dlpage/gaoptout. For more information about Google’s privacy practices, please visit their Privacy & Terms page. This helps us understand user behavior and improve our services.

6. How Long We Keep Your Information

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or allowed by law.

We will only hold onto your personal information for as long as we need it for the reasons explained in this Privacy Notice. There might be situations where the law requires or permits us to keep it for longer, such as for tax, accounting, or other legal obligations. Unless otherwise legally required, we will not keep your personal information for longer than one (1) month after your account is closed. This relatively short retention period reflects our commitment to not keeping your data longer than necessary.

When we no longer have a legitimate business need to process your personal information, we will either delete it completely or anonymize it so it can no longer be linked back to you. If deletion isn’t immediately possible (for example, if your information is stored in backup archives), we will securely store your personal information and isolate it from any further processing until it can be deleted.

7. Keeping Your Information Safe

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented reasonable and appropriate technical and organizational security measures designed to protect the security of any personal information we handle. These measures include things like encryption to protect data during transmission and storage, access controls to limit who can see your information, and regular security assessments to identify and address potential vulnerabilities. However, despite our best efforts, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. This means that while we strive to protect your information, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will never be able to bypass our security and improperly collect, access, steal, or modify your information.

Therefore, while we do our best to protect your personal information, the transmission of personal information to and from our services is at your own risk. You should only access our services within a secure environment to help protect your data.

8. Information About Children

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not intentionally collect or solicit personal information from children under the age of 18, and we do not knowingly market our services to them. Additionally, we do not knowingly sell the personal information of children under 18. By using our services, you confirm that you are at least 18 years old or that you are the parent or guardian of a minor and you consent to their use of our services.

If we become aware that we have collected personal information from a user under the age of 18 without proper consent, we will take steps to deactivate their account and promptly delete that data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

9. Your Privacy Rights

In Short: Depending on where you live in the US or in regions like the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that give you more access to and control over your personal information. You can review, change, or close your account at any time, depending on your location.

In some regions, including the EEA, UK, Switzerland, and Canada, you have certain rights under applicable data protection laws. These rights may include:

The right to ask for access to and get a copy of your personal information.
The right to request that we correct or erase your information.
The right to limit how we use your personal information.
Where applicable, the right to have your data transferred to another organization (data portability).
The right to not be subject to decisions made solely by automated means, including profiling, that have a legal or similarly significant effect on you.
In certain circumstances, you may also have the right to object to the processing of your personal information.

You can make such a request by contacting us using the details provided in the “How to Contact Us About Privacy” section below. We will consider and act upon any request in accordance with applicable data protection laws.

If you are in the EEA or UK and believe we are not handling your personal information lawfully, you also have the right to complain to your local data protection authority. If you are in Switzerland, you can contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are using your consent as the legal basis to process your personal information (which could be express or implied consent, depending on the law), you have the right to withdraw that consent at any time. You can do this by contacting us using the details in the “How to Contact Us About Privacy” section below or by updating your preferences. Please note that withdrawing your consent will not affect the lawfulness of any processing we did before you withdrew it, nor will it affect processing based on other legal grounds where applicable law allows.

Account Information: If you want to review or change the information in your account or close your account at any time, you can:

When you ask us to close your account, we will deactivate or delete your account and information from our active databases. However, we may keep some information in our files to prevent fraud, troubleshoot problems, help with investigations, enforce our legal terms, and/or comply with applicable legal requirements.

10. Your Choices Regarding Tracking

Most web browsers and some mobile operating systems and apps have a “Do-Not-Track” (DNT) feature or setting that you can turn on to signal your preference not to have your online browsing activities tracked and collected. Currently, there isn’t a universal technology standard for recognizing and implementing DNT signals. As a result, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted in the future that we are required to follow, we will inform you about that practice in an updated version of this Privacy Notice.

California law requires us to inform you how we respond to web browser DNT signals. Because there isn’t yet an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

11. Privacy Choices for US Residents

In Short: If you live in California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to ask us to see what personal information we have about you, how we’ve used it, correct any mistakes, get a copy, or delete it. You might also have the right to tell us not to use your personal information for certain purposes. These rights may have some limitations under the law. More details are below.

Categories of Personal Information We Collect:

We have collected the following categories of personal information in the past twelve (12) months:

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name	NO
B. Personal information as defined in the California Customer Records statute	Name, contact information, education, employment, employment history, and financial information	NO
C. Protected classification characteristics under state or federal law	Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data	NO
D. Commercial information	Transaction information, purchase history, financial details, and payment information	NO
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements	NO
G. Geolocation data	Device location	NO
H. Audio, electronic, sensory, or similar information	Images and audio, video or call recordings created in connection with our business activities	NO
I. Professional or employment-related I. Professional or employment-related information	Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us	NO
J. Education Information	Student records and directory information	NO
K. Inferences drawn from collected personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics	NO
L. Sensitive personal Information		NO

We may also collect other personal information outside of these categories when you interact with us in person, online, or by phone or mail, such as when you receive help from our customer support, participate in surveys or contests, or when it’s necessary to deliver our services and respond to your questions.

For more information about where we get this information, please see the “Information You Share With Us” section. To learn about how we use this information, please see the “How We Use Your Information” section. Information about who we might share your information with can be found in the “When and Why We Might Share Your Information” section. We may share your personal information with service providers under a written contract. We may also use your personal information for our own internal business purposes, such as research and development, which is not considered “selling” your personal information. We have not disclosed, sold, or shared any personal information with third parties for a business or commercial purpose in the preceding twelve (12) months, and we will not do so in the future for website visitors, users, and other consumers.

Your Rights:

You have the following rights under certain US state data protection laws (these rights are not absolute and may have limitations):

Right to know: You have the right to know if we are processing your personal data.
Right to access: You have the right to access the personal data we hold about you.
Right to correct: You have the right to ask us to correct any inaccuracies in your personal data.
Right to request deletion: You have the right to request that we delete your personal data.
Right to obtain a copy: You have the right to get a copy of the personal data you have previously shared with us.
Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.
Right to opt out: You have the right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California law), the sale of personal data, or profiling that could have significant legal effects on you.

Depending on the state where you live, you may also have the following rights:

Right to access categories of personal data.
Right to obtain a list of third-party categories.
Right to obtain a list of specific third parties.
Right to review profiling.
Right to limit use of sensitive personal data.
Right to opt out of voice/facial recognition.

How to Exercise Your Rights:

To exercise these rights, you can contact us by submitting a data subject access request, by visiting https://tea-sip.com/contact-us/, or by using the contact details at the bottom of this document. We will honor your opt-out preferences if you enable the Global Privacy Control (GPC) opt-out signal on your browser.

Under certain US state data protection laws, you can authorize someone (an authorized agent) to make a request on your behalf. We may refuse a request from an authorized agent who does not provide proof that they have been validly authorized to act for you in accordance with applicable laws.

Request Verification:

When we receive your request, we will need to verify your identity to make sure you are the person we have information about. We will only use the personal information you provide in your request to verify your identity or your authority to make the request. If we can’t verify your identity using the information we already have, we might ask you to provide additional information to help us confirm who you are and for security or fraud-prevention purposes. If you submit your request through an authorized agent, we might need to collect more information to verify your identity before we can process the request, and the agent will need to provide written and signed permission from you to submit the request on your behalf.

Appeals:

Under certain US state data protection laws, if we decide not to take action on your request, you can appeal our decision by emailing us at [email address]. We will inform you in writing about our decision on your appeal, including the reasons why. If your appeal is denied, you may have the option to file a complaint with your state attorney general.

California “Shine The Light” Law:

California residents have the right under California Civil Code Section 1798.83 (also known as the “Shine The Light” law) to request and obtain from us, once a year and free of charge, information about the categories of personal information (if any) we disclosed to third parties for their direct marketing purposes and the names and addresses of all third parties with whom we shared such information. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact details provided in the “How to Contact Us About Privacy” section.

12. Privacy Information for Users in Other Countries

In Short: You may have additional rights based on the country you reside in.

Australia and New Zealand:

We collect and process your personal information under the obligations and conditions set by Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020 (Privacy Act). This Privacy Notice meets the notice requirements defined in both Privacy Acts, specifically outlining what personal information we collect, where it comes from, why we collect it, and who else might receive it.

If you choose not to provide the necessary personal information for the purposes we’ve described, it might affect our ability to provide you with our services, including offering you the products or services you want, responding to your requests, managing your account, and confirming your identity and protecting your account.

You have the right to request access to or correction of your personal information at any time. You can make such a request by contacting us using the details provided in the “Managing Your Information” section. If you believe we have unlawfully processed your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and about a breach of New Zealand’s Privacy Principles to the Office of the New Zealand Privacy Commissioner.

Republic of South Africa:

You have the right to request access to or correction of your personal information at any time. You can make such a request by contacting us using the details provided in the “Managing Your Information” section. If you are not satisfied with how we address any complaint regarding our processing of your personal information, you can contact the office of the regulator at:

The Information Regulator (South Africa)
General enquiries: [email address removed]
Complaints (complete POPIA/PAIA form 5): [email address removed] & [email address removed]

13. Updates to This Policy

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by a new “Last updated” date at the top of this Privacy Notice. If we make significant changes to this Privacy Notice, we may notify you by prominently posting a notice of the changes on our website or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to stay informed about how we are protecting your information.

14. How to Contact Us About Privacy

If you have any questions or comments about this notice, you can email us at [email protected]

15. Managing Your Information

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may have some limitations under applicable law.

To request to review, update, or delete your personal information, please fill out and submit a data subject access request. We will provide a clear and easily accessible method for you to do this, such as a form on our website or specific instructions on how to contact us to make such a request.

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